FAQ

1. What type of products do you sell?

We offer clothing, footwear, and accessories for the whole family — men, women, and kids. Our range includes trendy fashion pieces, comfy everyday wear, stylish shoes, boots, and trainers, all in one place.

2. How do I place an order?

Simply browse our collections, add your chosen items to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, PayPal, Apple Pay, and Google Pay.

4. How long will delivery take?

Delivery times vary depending on your location and shipping method. Orders are usually processed within 1–3 working days, and standard delivery typically takes 3–7 working days within the UK.

5. Do you offer international shipping?

Yes, we currently ship worldwide! Delivery times and costs will vary depending on your destination.

6. How can I track my order?

Once your order has been shipped, you’ll receive a tracking link via email so you can follow your delivery in real time.

7. What is your returns policy?

If you’re not completely happy with your purchase, you can return it within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging. For full details, see our Returns & Refunds Policy page.

8. Can I exchange an item?

Yes! If you’d like a different size or colour, you can request an exchange within 14 days of delivery.

9. What if I receive the wrong or a faulty item?

We’re very sorry about that! Please contact us right away with your order number and photos of the item, and we’ll sort it out quickly for you.

10. How can I contact customer service?

You can reach us by email at terenced86@gmail.com or by using our Contact Us page. We aim to reply to all messages within 24 hours.

11. Do you offer discounts or sales?

Yes! Keep an eye on our Sale Collection and subscribe to our newsletter to get early access to special offers and exclusive discounts.

12. How do I know which size to order?

Each product page includes a detailed size guide to help you choose the perfect fit. If you’re unsure, feel free to contact us before ordering.